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FAQs

Returns and refunds

RETURNS AND REFUNDS

our return policy

  • We accept returns within 5 days of purchase, must be unopened and in original condition
  •  Return postage to be paid by buyer. Please send back via a tracked service, as we will not be held responsible for lost parcels.
  • If the above conditions are not met, we reserve the right to refuse a return or exchange.
  • Please ensure you are happy with these conditions before purchase.
  • If you are trying to make a return, please send us an email (info@aromeatelier.com) and we will guide you through the steps of doing so.

I received a Defective Item, what do i do?

I Received an Incomplete Order or Missing Parts

I Received a Damaged Item

I Received a Wrong Item

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